This workshop is based on Patrick Lencioni’s best-selling book Five Dysfunctions of a Team and has a simple goal: to help participants discover what it takes to build a truly cohesive and

Do you ever feel like you can’t keep up with the incoming requests from your customers? Do you sometimes have trouble resolving issues? Do you know when to say “no”?

There is no doubt that, in today’s business environment, communicating effectively is an essential professional skill – a skill that can affect an individual’s image and success as well as that of

Sometimes workplace interactions can be difficult when a situation with an internal or external customer escalates.

Listening is one of the most important skills you can have. How well you listen impacts your job effectiveness and the quality of your relationships with others.

Emotional self-awareness is your ability to recognize how you’re feeling and why you’re feeling that way, and the impact your emotions have on your thoughts and actions about yourself and others.

Is your inbox always full? Do you regularly work overtime just to keep up? Do you feel like there are tasks that only you can do?

This interactive one-day workshop is designed to help managers build more effective relationships with their direct reports.

In the workplace, our actions, behaviours and opinions have the power to influence the actions of others.

Have you ever asked, “What have I done today?” Do you start your day with high hopes of getting things done and then leave work feeling as if you didn’t accomplish anything?

The MBTI Leader Communication virtual workshop explores the links between psychological type and leader communication.

Throughout life, each of us develops a distinct way of thinking, feeling and acting—your behavioural style.

Phone etiquette is an important skillset used in the workplace.

Being able to give feedback fairly and clearly is one of the most powerful tools you can use to support and develop your team so that they can learn, grow and become their best selves.

Excellence in customer service happens when you identify with your customers’ needs, help achieve their desired outcomes and ensure they leave their experiences in a positive way.

Do you sometimes feel like you’re in a bit of a rut using the same ideas year after year? Do you know what works well and what doesn’t?

Do you ever wonder why some people seem to be so natural when speaking? Or why they have no troubles confidently expressing their ideas or asking questions? Well, you can too.

Having a productive and cohesive team is vital to the success of a growing and profitable organization. This workshop is designed to energize and engage managers and their direct reports to develop