Interpersonal Communication Training

Productive working relationships begin with strong communication. Learning how to listen, respond, and adapt to different people helps you collaborate more effectively and prevent misunderstandings before they start.
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Certificate in Facilitation and Design

 

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Communicating Effectively for Superior Service

Do you ever feel like you can’t keep up with the incoming requests from your customers? Do you sometimes have trouble resolving issues? Do you know when to say “no”?

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Communicating Effectively in the Workplace

When the pressure is on, communicating clearly can feel impossible.

A group of smiling people gather as a group to develop new skills.
Creating Communities of Practice

You’ve seen it before—a group forms around a shared interest or challenge, full of energy and good intentions.

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Developing Your Emotional Intelligence

Emotional self-awareness is your ability to recognize how you’re feeling and why you’re feeling that way, and the impact your emotions have on your thoughts and actions about yourself and others.

Two people shake hands after a successful negotiation.
Developing Your Negotiation Skills

Negotiation isn’t just for high-stakes deals or formal meetings; we do it daily.

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Editing for Others

Reviewing someone else’s writing isn’t always easy.

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Effective Delegation

Delegating tasks should lighten your workload, but often, it feels faster and safer to do things yourself. Work piles up, deadlines slip and your team misses opportunities to grow.

A woman, who obviously knows what she is doing, typing an effective email.
Email...Think Before You Hit Send

Have you ever sent an email expecting a quick response, only to be met with silence? The uncertainty can leave you wondering if it was ignored or misunderstood.

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Empathic Listening

Conversations move fast, and it’s easy to focus on what to say next instead of truly listening.

A group of people from diverse backgrounds sit around a table and share their personal experience with speaking English as an additional language.
English Elocution

Speaking up in meetings, delivering presentations, or even engaging in daily conversations can bring a mix of frustration and anxiety whe

a man at a computer on a sunny day with a 30% POP in a virtual conference with nine smiling people on his 47" screen.
Facilitation In A Virtual Environment

Engaging participants in virtual sessions can be challenging, even with the best preparation.

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Finding Your Voice in Everyday Conversations

You know the moment—your heart beats a little faster, and you have a thought to share, but something holds you back.

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Inclusive by Design

When people feel excluded because of how a space is arranged, how information is shared, or how decisions are made, they're less li

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Influence and Collaboration

Some days, communication feels effortless. Your ideas are heard, your input matters, and work moves forward with ease.

a woman successfully leading a meeting.
Leading Successful Meetings

It can be frustrating to lead a meeting that doesn’t deliver the desired results.

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Mastering Your Time Management

You start the day with a plan, but emails, meetings, and urgent requests soon take over. By the afternoon, your to-do list is untouched, and the pressure is building.

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MBTI Leader Communication

You know what you want to say, but your message doesn’t always land as intended. A suggestion is misunderstood, a team member tunes out, or feedback creates tension.

Three people confidently engaging in a difficult conversation.
Navigating Difficult Conversations with Confidence

Everyone knows that sinking feeling when a conversation suddenly becomes tense: opinions collide, emotions rise, and the pressure to say

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Performance Development and Learning

Do you feel your employees aren’t meeting expectations, even though you’ve provided clear instructions and resources?

a man talking on the phone applying phone etiquette skills for better communication.
Phone Etiquette

You hang up the phone and sigh. The conversation didn’t go the way you planned. Maybe the caller misunderstood you, or the tone didn’t feel quite right.

A manager sits in an office and provides a new employee with effective feedback on a report.
Providing Effective Feedback

It’s easy to put off giving feedback when you’re unsure how it will land. You might hesitate, worried it will come across as too harsh or avoid it entirely to prevent conflict.

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Providing Exceptional Customer Service

It’s easy to feel caught off guard when a customer raises a concern you didn’t expect.

A group of engaged learners gather around a dynamic facilitator.
Redefining the Learning Experience

Learners engage more fully when they feel safe, seen, and supported.

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Responding to Difficult Customer Interactions

Some conversations leave you rattled long after they’re over.

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Spark New Ideas And Fuel Results

Some days, coming up with new ideas feels impossible. You sit in a meeting, hoping inspiration will strike, but the conversation circles back to the same familiar solutions.

The words balance and burnout are written on a paper with a checkbox next to each word. A person is deciding which one to choose.
Strengthen Teams and Prevent Burnout

You push through the day, even when your energy is gone.

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Virtual Facilitation Certificate Program

You’ve been asked to move your in-person training online—or maybe you’ve already made the shift, but something’s missing. The sessions run, but the energy isn’t there.

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Writing for Impact and Results

You’ve likely spent time rewriting a message, unsure if it’s clear enough, or you’ve hit send, only to realize it didn’t have the effect you intended.

A woman sits at a desk, surrounded by crumpled papers, trying to write on behalf of her minister.
Writing on Behalf Of

 It’s not easy writing on behalf of someone else, especially when that someone is a senior leader.