Interpersonal Skills Training

Strong interpersonal communication skills allow you interact with and understand others. They help you increase your productivity in the workplace, build strong and positive relationships, and complete projects effectively and efficiently.
Hands coming from all directions to meet in the middle
Building a Cohesive Team

This workshop is based on Patrick Lencioni’s best-selling book Five Dysfunctions of a Team and has a simple goal: to help participants discover what it takes to build a truly cohesive and

A line of five stars made of hand crafted, geniune bleached oak, and a hand going to touch the highest star
Communicating Effectively for Superior Service

Do you ever feel like you can’t keep up with the incoming requests from your customers? Do you sometimes have trouble resolving issues? Do you know when to say “no”?

A woman at the centre with colleauges around her in a meeting that is obviously going well
Communicating Effectively In The Workplace

There is no doubt that, in today’s business environment, communicating effectively is an essential professional skill – a skill that can affect an individual’s image and success as well as that of

A young asian woman at her office desk, definitelly suffering from a work related migrane
Dealing With Difficult Situations

Sometimes workplace interactions can be difficult when a situation with an internal or external customer escalates.

Two men with nice hair cuts having a conversation. The listener is clearly into the subject.
Developing Effective Listening Skills

Listening is one of the most important skills you can have. How well you listen impacts your job effectiveness and the quality of your relationships with others.

A red mug of black arabica coffee from Eastern Africa, brewed in a french press, standing on a word map with EQ-Emotional-Intelligence at centre attention. In blue font.
Developing Your Emotional Intelligence

Emotional self-awareness is your ability to recognize how you’re feeling and why you’re feeling that way, and the impact your emotions have on your thoughts and actions about yourself and others.

A team of office workers looking concerned (although one guy seems to have wondered off in thought and seems unconcerned)
Effective Delegation

Is your inbox always full? Do you regularly work overtime just to keep up? Do you feel like there are tasks that only you can do?

seven paper ships. one is red.
Everything DiSC Management

This interactive one-day workshop is designed to help managers build more effective relationships with their direct reports.

a satisfying high five across office desks
Influence and Collaboration

In the workplace, our actions, behaviours and opinions have the power to influence the actions of others.

a woman startled by what her watch tells her the current time is.
Mastering Your Time Management Skills

Have you ever asked, “What have I done today?” Do you start your day with high hopes of getting things done and then leave work feeling as if you didn’t accomplish anything?

people around a round table with documents on the table working on a strategy.
MBTI Leader Communication

The MBTI Leader Communication virtual workshop explores the links between psychological type and leader communication.

wood (oak?) blocks, four of them. three represent a human with questions, and the last is being turned to a different side with an incandescent light bulb
People Insights With DiSC

Throughout life, each of us develops a distinct way of thinking, feeling and acting—your behavioural style.

a man talking on the phone applying phone etiquette skills for better communication.
Phone Etiquette

Phone etiquette is an important skillset used in the workplace.

providing effective feedback.
Providing Effective Feedback

Being able to give feedback fairly and clearly is one of the most powerful tools you can use to support and develop your team so that they can learn, grow and become their best selves.

a customer questionnaire being filled out and getting good ratings.
Providing Exceptional Customer Service

Excellence in customer service happens when you identify with your customers’ needs, help achieve their desired outcomes and ensure they leave their experiences in a positive way.

four incandescent lightbulbs in a row, each a bio dome with the left to right being of a more advanced stage
Spark New Ideas And Fuel Results

Do you sometimes feel like you’re in a bit of a rut using the same ideas year after year? Do you know what works well and what doesn’t?

two colleagues at work thriving
Speaking Up And Thriving At Work

Do you ever wonder why some people seem to be so natural when speaking? Or why they have no troubles confidently expressing their ideas or asking questions? Well, you can too.

four hands each holding a piece of a puzzle that forms a whole between them
Teambuilding With DiSC

Having a productive and cohesive team is vital to the success of a growing and profitable organization. This workshop is designed to energize and engage managers and their direct reports to develop